"Ninety-five percent of cable television subscribers watch The Weather Channel, and TWC's Weather.com Web site, which provides current local weather information to every city in the United States, draws more than 30 million visitors each month. TWC's customers are local cable television facilities and individual Web site users. To manage those customers effectively, TWC chose an open source customer relationship management (CRM) application called Centric."
Click on the link below for the full article:
http://www.itmanagersjournal.com/feature/21464
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