An enterprising young computer scientist in Belgium has come up with a new twist on the old help desk. Instead of the tedium of step-by-step instructions over the phone or through instant messaging, tech support people can now show clients how to solve their computer problems using Bram Biesbrouck's ScreenKast software and captorials.com to create and share screen capture videos.
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http://business.newsforge.com/article.pl?sid=06/07/20/1918210
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