14 July 2006

"Just fix it" is not a viable strategy for complex IT problems

"When I hear someone say, “I don’t care, just fix it,” my universal translator converts that into, “I don’t know what the problem is, and I don’t have the ability to comprehend it anyway; so don’t bother trying to explain it. I have money, I have power, I’m the boss.”

Although the phrase makes the speaker sound decisive and managerial, it’s really just a sham: It means the person saying it has lost touch with the technology that he or she is being paid to implement. In my book, that’s grounds for dismissal right there.
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Click on the link below for the full article:

http://www.infoworld.com/article/06/07/11/79615_29OPrecord_1.html

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